Harwood Hutton has a procedure for complaints which is open to landlords, tenants and leaseholders with whom we deal.
Handling informal complaints
It is accepted most complaints will be made informally to front-line members of staff and will be resolved at this stage without the need for further action. Also, if we receive a complaint from you and we feel it is appropriate in the circumstances, we may telephone you to try to resolve the matter immediately.
How do I make a formal complaint?
If your complaint is not resolved informally, and you feel you need to take the matter further and raise a formal complaint, please write to the address below setting out your concerns together with copies of any documentation which will help us to investigate.
Harwood Hutton Limited, 22, Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB. Email address: firstname.lastname@example.org
Your complaint correspondence will be acknowledged within five working days of receipt.
It is Harwood Hutton’s objective to resolve your complaint satisfactorily, and the appropriate management team will work to address your concerns, addressing the matters raised and, where necessary, offering appropriate resolution.
To allow time for our investigation of the complaint, we will aim to provide a response within 15 working days of the initial acknowledgement of your complaint.
In the event you feel the matter needs to be taken further then, upon your request, the complaint will proceed to review. A Harwood Hutton Limited director not previously involved with the complaint will review your complaint and provide the final viewpoint and offer of any further action as necessary. We will aim to provide a response within 15 working days.
If you are still not satisfied following the review stage, you can refer your complaint to the Property Redress Scheme, whose contact details are: The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH. Telephone: 0333 321 9418; Email email@example.com; Website www.theprs.co.uk
I always get quick, clear and definitive responses from the Harwood Hutton tax team – commercial answers to commercial issues.Robin Berry – Morgan Management
Right from the outset Harwood Hutton gave us direction and great advice – and that advice has evolved over the years as we’ve grown. We’re both medium-sized companies providing a bespoke service – one furniture, one accountancy – and the relationship works.Andy McCarron, McCarron and Co
I’m deeply impressed with Harwood Hutton’s extensive knowledge of tax arrangements for residential and commercial property landlords.Qadeer Ahmed, MD, ABA Finance
They really took their time to understand what was important to us and our business and the expertise we required. Whoever we speak to at HH, we get the same fantastic response and technical input. It’s a real partnership.Edward Finch, group MD, MRIB insurance brokers
I have worked with the directors at Harwood Hutton on a number of mutual client matters over many years. The reassurance of their clear, commercial and focussed advice is one of the main reasons I regard this as one of my most valuable professional relationships.Frank Wessely, Partner, Quantuma LLP
Harwood Hutton never seem to rest on their laurels. They are always seeking out new avenues and ways to improve their offering. A very forward-thinking company with staff who are always well briefed and who approach each task with drive.Karl Austen, MD, Surefoot Communications
We have engaged Harwood Hutton in several areas of structuring, including VAT issues, decoupling an SPV from a group structure and HMRC clearance for a transaction. The team have exceeded all expectations by being proactive, measured and very thorough.Adam Fawsitt, Director, FHT Limited
We moved to Harwood Hutton as they delivered a succinct and professional proposal. If anything, we have been more impressed post-move. They are a fantastic company to work with. They do truly differentiate. They have the skills and capabilities of a mega firm but with a personal service.Edward Finch, group MD, MRIB insurance brokers
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